Frequently Asked Questions

Q: Do you accept factory visits?

A: Of course, welcome to visit our factory, and you can know our products really. If you can't get to the factory, we can also provide you with live broadcast.

Q: Will you offer samples?

A: If you play an large order and want to confirm the material or quality, we can provide you samples.

Q: How can I trust you?

A: As you can see from Alibaba we are verified golden plus supplier for 11 years, and we are also a BV verified company with guaranteed products and services.

Q: What do you think of the price?

 A: Our prices are reasonable and our products worth it. Firstly, we aim for medium and high-end doors and windows, and we now are one of the top ten brands in aluminum doors and windows industry in China. The materials, configurations, and processing machines used are well-known domestic brands or advanced instruments imported from German and Italy. Therefore, the outlook, quality and after-sales service, we can all have a good guarantee.

Q: How can you meet the effect I want?

A: We will customize the plan for each client. After getting the size, we will give you the floor plan and the decoration rendering so that you can see at a glance whether it is the effect you want.

Q: Can you accept OEM or ODM service?

A: Yes, we can design products according to customers’ specific requirements and accept customized designs.

Q: What about the warranty?

A: Our products have gone through very strict quality inspection, but for your benefit, we have a ten-year warranty for the aluminum alloy outer frame. 

Q:What will you do if the windows were damaged when I open the package?

A:If the windows were damaged when you received, please send us photos and we will replace you with new ones freely.

Q: What about your package? 

A: We have perfect packaging: 1. First protection using thick paper and foam; 2. Wooden shelf for the second protection; 3. The inner part with pearl cotton, the outer part is fixed with wooden box

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DAMS Incorporated

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